FAQPlanning a wedding, bar-bat mitzvah, party,birthday,corporate event and need event rentals? We can help!
1. WHERE ARE WE LOCATED?
2. WHAT ARE OUR BUSINESS HOURS?
We are open from 9:00 AM to 5:00 PM, Monday through Saturday. We are closed on Sundays. You may submit a quote online 24/7. If you have an emergency for an event in progress please call (310)930-5575.
3. HOW TO PLACE A RENTAL ORDER?
You may submit a list of rentals by email to receive a rental proposal (please go to contact page below)
You may call customer service at (310)676-6363 and after receiving all the required information a quote will be emailed for your consideration.
You can submit a party rental quote on our website by using the shopping cart. A customer sales representative will email a rental proposal for your consideration.
4. WHAT IS NEEDED TO PLACE AN ORDER?
We need to the event location. Home and business phone numbers (2- telephone numbers where you may be reached).
Event information start and end date – Contact information day of event.
Payment is required in advance unless other arrangement are made or your company has an account with del rey party rentals
Will CALL ORDERS: Please note not all items are available for customer will call. Client must have proper vehicle to take rental items . Valid credit card and valid state issued identification is required. MUST PLACE ORDER AT LEAST 5 DAYS IN ADVANCE.
ALL ITEMS ARE SUBJECT TO AVAILABILITY AND GUARANTEED ONLY ONCE PAYMENT IS RECEIVED.
5. PAYMENT OPTIONS
We accept credit cards (VISA, Mastercard, American Express ,Discover).
Cash – Checks – Cashier’s Checks . (Checks must be received a week before your event unless prior arrangements are made.)
Electronic wire transfers – Direct Bank deposits (Banking information will be provided)
6. RENTAL RATES
All rates quoted are based on a 24-hour rental period per item. However we allow extra time for the customer to pick-up/drop off at our locations (WILL-CALL ORDERS) .
Listed rental rates are subject to change (confirmed orders not affected).
We offer Day, Weekly and Monthly rates. (Please call for more information)
A set-up and removal charge will be added and the amount will be determined once your quote is processed. This charge will be determined based on the number of hours required to complete your event. The time and schedule required to complete your event set-up.
Some rental items require additional hardware-equipment to be properly installed. Should this be the case- Detail itemized list of charges will be provided on your rental quote.
See terms and condition.
At the time of delivery a signature will be required. Once equipment is delivered and signed you assume possession the rental equipment and the responsibility of the items,equipment (products ordered).
Delivery and pick up rates are quoted and itemized as Delivery- Pickup charge. We do not offer a one-way rate.
Delivery and pick up rates are based on the estimated time, distance of the location of your event as well as the required delivery-pickup schedule you have selected. Delivery and pick up rates are quoted each way as opposed to a round trip fee. We deliver at any time and at any specific time should your event require for an added fee. Our most economic rates are based on an open 8 hour window for delivery and pickup. Minimum rental order for deliveries is $85.00 dollars excluding delivery and pick-up service fee. Please note: Our regular delivery and pickup times are Monday through Saturday, 8 AM-5 PM. Sundays and after business hours will be charged at a higher rate. After you submit your quote a representative from del rey party rentals will determine your delivery rates and pick up rates.
8. MISCELLANEOUS CHARGES
You may be charged a labor fees if your delivery site requires that equipment be taken up stairs or elevator. If you plan to order additional equipment on the day of your event, additional delivery charges will be applied.
City permit fees for tents,staging,special event permits,amplified sound permits,change of use,fire department,building and safety are the responsibility of the client. should event required any of the previously mentioned.
9. DO YOU NEED YOUR EVENT SET UP ?
If you need us to set up your tables and chairs, there will be additional charges and arrangements must be made in advance.
10. WHAT IS THE DAMAGE WAIVER?
The damage waiver is 6.5% of the total of the rented items and covers damage to the equipment rented while in your possession. It is optional and is non-refundable. If the damage waiver is declined, and any rental items are damaged, the customer will be responsible for the replacement charges for the damaged items. Please see terms and condition for full details.
DAMAGE WAIVER IS NON REFUNDABLE
WHAT IS OUR CANCELLATION POLICY?
100% cancellation charge will apply to items described as special ordered once order is placed.
100% cancellation charge will apply custom branded rented items cancelled less 7 day from the date of delivery.
100% cancellation will apply to rental items cancelled less than 24 hours from the date of delivery or client pick-up date.
50% cancellation will apply to rental items cancelled less than 48 hours from the date of delivery or client pick-up date.
100% charge will apply to items not used,returned unused.
12. PRODUCT IMAGES?
All images and product images were photographed under special lighting condition to better display each rental item. The actual color of each image may vary from one monitor to another. We reserve the right to substitute a product with an other with similar description and functionality. Some pruducts may be a different brand but still serve the same purpose. Lighted furniture will perform differently depending on the lighting condition e.g. Brighter in enclosed spaces with low light. The same product will not be as bright in an outdoor space or daylight. Please feel free to ask questions about each item you are renting.
13. WHAT CITIES DO YOU DELIVER PARTY RENTALS?
We deliver party rentals to Los Angeles, Pasadena, Santa Monica, Monrovia, Pomona, Long Beach, South Pasadena,Compton, Redondo Beach, Whittier, Azusa, Covina, Alhambra, Arcadia, Vernon, Glendale, Huntington Park, La Verne, Hermosa Beach, Sierra Madre Claremont Inglewood,Burbank, San Fernando, Glendora El Monte, Manhattan Beach, San Gabriel, San Marino, Avalon, Beverly Hills, Monterey Park, El Segundo, Culver City,. Montebello, Torrance, Lynwood, Hawthorne, South Gate, West Covina, Signal Hill, Maywood, Bell, Gardena, Palos Verdes Estates, Lakewood, Baldwin Park, Cerritos, La Puente, Downey, Rolling Hills,Paramount, Santa Fe Springs, Industry, Bradbury, Irwindale, Duarte, Norwalk, Bellflower, Rolling Hills Estates, Pico Rivera, South El Monte, Walnut, Artesia, Rosemead, Lawndale, Commerce, La Mirada, Temple City, San Dimas, Cudahy, Bell Gardens, Hidden Hills, Palmdale, Hawaiian Gardens,Lomita, Carson, Rancho Palos Verdes, La Cañada-Flintridge, Lancaster, La Habra Heights, Westlake Village, Agoura Hills, West Hollywood, Santa Clarita, Diamond Bar, Malibu, Calabasas. All cities are not listed. We deliver from Santa Barbara CA. to San Diego CA.